Technical Support Professional

1 day ago


Palakkad, Kerala, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Senior Technical Support Engineer

We are seeking an experienced Senior Technical Support Engineer to join our team.

  • Provide technical support and assistance to customers and partners
  • Develop and deliver technical configurations, troubleshooting guides and best practices to customers
  • Manage support cases to ensure timely resolution and follow-up
  • Conduct root cause analysis and publish technical documentation in the knowledge base
  • Review and update technical documentation for training materials, marketing collateral, manuals, etc.
  • Travel to customer sites as required to expedite resolution of critical issues

Requirements:

  • Previous experience in a technical support environment is essential
  • Excellent written and verbal communication skills - fluent in Japanese and business level in English
  • Expertise in network protocols and technologies such as TCP/IP, DNS, IP routing, HTTP/HTTPS, remote access VPN solutions, IPSEC, PKI & SSL, authentication protocols (LDAP, RADIUS, etc.)
  • Ability to independently debug complex networks with mixed media and protocols
  • Strong teamwork and communication skills - able to explain technical information in a simplified manner


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