Technical Support Specialist

6 days ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

We are seeking an experienced technical support professional to join our team.

This role will involve providing technical assistance and problem resolution to customers and partners worldwide, utilizing a range of tools and resources.

Key Responsibilities
  • Investigate and resolve technical issues related to our product suite.
  • Document and verify reported problems, troubleshoot and resolve issues using all available tools and documentation.
  • Log/report issues on our CRM system, provide effective communication to customers, peers and other teams.
  • Determine and set issue priority based on urgency and business impact.
Requirements
  • Mandatory hands-on experience in Networking, CentOs Linux, Windows OS.
  • Mandatory hands-on experience in minimum of TWO to THREE from Contact Center Technologies, Application Support, Telephony experience / SIP, XML scripting, Object Oriented Programming.
Benefits

You will operate within a remote working environment, enjoy the flexibility of working from anywhere and have access to exciting technologies including cloud, mobile and artificial intelligence.

About this role

This is a fantastic opportunity for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer experiences.

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