IT Technical Support Specialist

1 week ago

Palakkad, Kerala, India beBeeHelpdesk Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title

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We are seeking a skilled Helpdesk Associate to join our team. As a key member of our support team, you will provide timely and effective technical assistance to our clients.

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About the Role

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The ideal candidate will have experience in helpdesk tickets, server infrastructure, Windows OS, and LoB apps issues. They will also possess strong customer-facing skills, with the ability to effectively communicate technical concepts to non-technical users.

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Key Responsibilities

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  • Client Support">

You will be responsible for providing prompt and effective assistance to our clients via phone, email, or chat. This will involve troubleshooting a wide range of IT-related issues, including hardware and software problems, network connectivity issues, and system configurations.

">">Ticket Management">

You will need to prioritize tasks based on their impact on business operations, ensuring that urgent action is taken to minimize downtime during high-severity incidents such as server failures or widespread outages.

">">Technical Troubleshooting">

You will troubleshoot various custom apps utilized for client operations and tasks such as centralization, backup, vulnerability scans, and data recovery to enhance IT operations.

">">Documentation and Coordination">

You will document LAN activities, including backups, maintenance, server upgrades, and patching. You will also coordinate tasks and focus on troubleshooting and resolving backup tickets to ensure smooth network operations.

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Requirements and Qualifications

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  • Experience">

The ideal candidate will have at least 2-3 years of relevant experience in a related field, preferably in a Managed Services Provider (MSP) environment, professional services, and/or industry.

">">Certifications">

A Microsoft certification (e.g., Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Modern Desktop Administrator Associate) is preferred.

">">Skills">

The ideal candidate will possess strong customer-facing skills, with the ability to effectively communicate technical concepts to non-technical users. They will also have hands-on experience in helpdesk tickets, server infrastructure, Windows OS, and LoB apps issues.

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Benefits

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This role offers a unique opportunity to work with a dynamic team and contribute to the growth and success of our organization.

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