Technical Support Specialist

16 hours ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing excellent customer service and resolving technical issues.

Responsibilities:

  • Participate in support of incoming calls and continuously demonstrate empathy for customer issues.
  • Utilize judgment, training resources, and knowledge base to provide consistent solutions to customers.
  • Document issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
  • Improve, hone, and develop skills and knowledge that accelerate support and product expertise.
  • Engage with peers, managers, and organizational leaders to provide collaborative solutions.

Required Skills and Qualifications:

  • Proficient in US Accent and English Language, both Verbal and written.
  • Honest, dependable, and full of integrity.
  • A track record of self-improvement and growth mindset.
  • A demonstrated logical approach to troubleshooting.
  • Consistently maintain a superior level of professionalism.
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals.
  • Experience or education from an electronics or information technology background.
  • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases.

Minimum Qualification:

Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent.

Work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must.

Experience with direct customer engagement in a fast-paced customer focused environment.

Ability to work in the 24X7 rotational shift environment and majorly in the US time zone.

Ability to work independently with minimal support in Hybrid model.

Ability to multi task and has a good typing speed at least 50 words per min.

Should be 100% conversant to listen, understand and respond in US ascent.

Document everything and do it with tremendous detail.

Be a voracious learner and demonstrate growth.

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