
IT Technical Support Specialist
1 day ago
Position Overview
We are seeking a highly motivated and customer-focused IT professional to provide technical support and maintain a stable IT environment.
Key Responsibilities:
- Provide initial technical assistance to end-users.
- Log, categorize, and prioritize all incoming IT support tickets.
- Troubleshoot hardware, software, applications, and network connectivity issues.
- Assist users with password resets and basic application support.
- Educate users on common IT issues and best practices.
Requirements:
- Bachelor's degree in Information Technology or a related field (or equivalent practical experience).
- 2+ years of experience in an IT service desk role.
- Strong understanding of IT fundamentals.
- Excellent communication and interpersonal skills.
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