
Technical Support Professional
19 hours ago
Job Title: Technical Support Professional
- Main Responsibilities:
To provide exceptional customer service by interacting with customers, gathering information, explaining their roles in resolving issues, communicating next steps and status, and instilling confidence.
Demonstrate strong troubleshooting skills, collaborate with cross-functional teams, and possess a technical understanding of commerce platform concepts, including online services, Order to Cash operations, and general billing and commerce systems processes.
Develop an understanding of the Azure Platform and architecture, as well as exhibit online Account/Login troubleshooting skills and exploratory learning abilities.
Offer critical support to Azure customers worldwide through various support offerings.
Key Requirements:
Strong communication skills, including excellent spoken and written English language proficiency.
Effective interaction with customers, ability to explain complex technical concepts in simple terms.
Troubleshooting and analytical skills, ability to resolve issues efficiently.
Cross-functional collaboration and teamwork skills.
Technical aptitude and understanding of Azure Platform and architecture.
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