Technical Support Professional

19 hours ago


Palakkad, Kerala, India beBeeProfessional Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Technical Support Professional

 

  • Main Responsibilities:
  • To provide exceptional customer service by interacting with customers, gathering information, explaining their roles in resolving issues, communicating next steps and status, and instilling confidence.

  • Demonstrate strong troubleshooting skills, collaborate with cross-functional teams, and possess a technical understanding of commerce platform concepts, including online services, Order to Cash operations, and general billing and commerce systems processes.

  • Develop an understanding of the Azure Platform and architecture, as well as exhibit online Account/Login troubleshooting skills and exploratory learning abilities.

  • Offer critical support to Azure customers worldwide through various support offerings.

 

Key Requirements:

  • Strong communication skills, including excellent spoken and written English language proficiency.

  • Effective interaction with customers, ability to explain complex technical concepts in simple terms.

  • Troubleshooting and analytical skills, ability to resolve issues efficiently.

  • Cross-functional collaboration and teamwork skills.

  • Technical aptitude and understanding of Azure Platform and architecture.



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