IT Support Professional

9 hours ago

Palakkad, Kerala, India beBeeServiceDesk Full time ₹ 6,00,000 - ₹ 12,00,000
Key Service Desk Role

The Service Desk Specialist plays a pivotal part in maintaining seamless business operations by efficiently managing and resolving incidents.

Key Responsibilities:
  • Effectively manage and resolve incidents to ensure uninterrupted business continuity
  • Provide expert support for service desk operations, focusing on the effective resolution of user issues
  • Utilize the Service Now platform to track, manage, and report incidents and service requests
  • Implement and maintain Windows-based systems to optimize performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users, ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in the cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches
  • Support hybrid work models by ensuring secure and efficient remote access solutions
Required Skills and Qualifications:
  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in the Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of the cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration
Benefits:

This role offers an exciting opportunity to contribute to the success of our organization by providing top-notch support and expertise in service desk operations.

Why Apply?

If you are passionate about delivering exceptional service and support, this is an ideal opportunity to join our team and take your career to the next level.

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