Help Desk Support Professional

2 days ago

Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 14,00,000
About the Role

Are you looking for a challenging and rewarding career in customer support? As a Help Desk Support Professional, you will play a vital role in ensuring the satisfaction of our customers by providing timely and effective technical assistance.

Key Responsibilities
  • Provide troubleshooting support over the phone to our global customer base.
  • Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.
  • Ensure prompt resolution of customer issues while maintaining high levels of customer satisfaction.
Required Skills and Qualifications
  • Networking: Basic to intermediate understanding of networking concepts.
  • Computer Proficiency: Intermediate to advanced knowledge of computer hardware and software.
  • Operating Systems: Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS.
Benefits

This role offers a unique opportunity to work in a fast-paced environment, where no two days are the same. You will have the chance to develop your skills and knowledge in a supportive team, with opportunities for growth and professional development.

What We're Looking For
  • A strong listening skill with the ability to understand and resolve customer issues efficiently.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • A willingness to learn and adapt quickly in a dynamic environment.

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