Full Stack Desktop Support Professional

17 hours ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 3,24,000 - ₹ 4,32,000
Technical Support Specialist Job Description

We are seeking a skilled Desktop Support Engineer to provide first-level technical support for desktops, laptops, and peripherals.

The ideal candidate will have strong hands-on experience with Outlook troubleshooting, proficiency in Windows OS configuration & installation, and working knowledge of ticketing tools like ServiceNow or Remedy.

Key Responsibilities:

  • Provide remote or onsite support to end-users across departments
  • Troubleshoot and resolve issues related to Microsoft Outlook
  • Install, configure, and maintain Windows OS and basic software applications
  • Use ticketing tools to log, track, and close IT support tickets as per SLA
  • Perform system upgrades, patches, and hardware/software installations
  • Coordinate with other IT teams for escalations or network-related issues
  • Maintain asset records and ensure proper documentation of support tasks

Eligibility Criteria:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)
  • Minimum 1.5 years of relevant desktop support experience

Requirements:

  • Strong hands-on experience with Outlook troubleshooting
  • Proficiency in Windows OS configuration & installation
  • Working knowledge of ticketing tools like ServiceNow or Remedy
  • Basic understanding of hardware and network troubleshooting
  • Good communication and interpersonal skills
  • Ability to handle and prioritize multiple tasks

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