Tech Support Specialist

2 days ago


Palakkad, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Windows Support Position

Are you seeking a challenging role where you can utilize your technical expertise to deliver exceptional support via chat? We are hiring Senior Technical Process Executives for our Windows Support Chat Process.

This position offers the opportunity to work with Microsoft's consumer products and provide fast, clear, and effective solutions to customers experiencing issues with Microsoft Windows & O365. As the first point of contact, you will create a positive experience by showing empathy and patience while troubleshooting complex problems.

  • Provide expert assistance in diagnosing and resolving customer queries related to Microsoft Windows & O365.
  • Showcase excellent written and verbal communication skills to ensure seamless customer interactions.

The ideal candidate should have prior experience in technical support via chat in Business to Customer environments. A strong typing speed of 35 WPM or higher is mandatory, along with hands-on experience troubleshooting Microsoft Windows & O365 queries. Additional certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a plus.

Key Responsibilities:
  • First point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Diagnose and resolve complex problems using technical expertise.
  • Create a positive experience through empathy and patience during troubleshooting.

We offer a dynamic work environment that fosters growth and development. If you're passionate about providing top-notch support and taking your technical career to the next level, apply now



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