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Director of Enterprise Software Support Specialist

2 weeks ago

Palakkad, Kerala, India beBeeEnterprise Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Enterprise Software Support Leadership Role

This role involves leading a team of professionals in delivering exceptional customer support services for software solutions used by financial institutions worldwide.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of Microsoft technology and cloud environments.

About the Job:

  • Develop and implement effective strategies to ensure timely project completion and efficient process execution.
  • BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH CLIENTS to understand their needs and provide tailored solutions.
  • Identify potential product defects early on and develop effective solutions to address them.
  • Analyze business opportunities within existing accounts and proactively seek new clients to drive growth.

Key Responsibilities:

  • Lead a team of application support, services, and cloud support specialists, providing guidance and support to ensure project success.
  • Communicate effectively with clients, escalation teams, engineering/development teams, and service managers about project progress and action plans.
  • Foster a culture of innovation, openness, and high performance within the team.
  • Demonstrate ownership and make timely, thoughtful, and bold decisions to drive results.

Requirements:

  • 10 years of experience in IT, with expertise in Microsoft Tech Stack and cloud environments.
  • Experience in L3 support for enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.

What We Offer:

  • Performance-Linked Bonus: Enjoy a bonus tied to your performance.
  • Rewards Beyond the Job: Comprehensive benefits package, including remote work support, health insurance, care program, online psychological support.
  • Global Impact, Cutting-Edge Tech: Work on global projects with top-tier clients and stay ahead with cutting-edge technologies.
  • Unleash Your Potential: Develop yourself with opportunities for webinars, in-house training sessions, and more.