Support Expert

4 days ago

Palakkad, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,20,000

SchoolCues is an innovative K-12 EdTech SaaS company on a mission to transform school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology.

We're looking for a Customer Support Specialist who's passionate about solving problems, advocating for users, and helping customers succeed.

Responsibilities

  • Be the first point of contact for educators, administrators, and tech coordinators seeking support
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs
  • Identify recurring issues and trends, and help improve internal processes and product functionality
  • Maintain a high CSAT score and deliver a seamless support experience to our users

Qualifications

Required Skills:

  • 5–6 years of professional experience in customer support or technical support
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors
  • Strong troubleshooting skills and the ability to explain complex issues simply
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
  • Excellent written and verbal communication skills
  • Empathy, patience, and a true customer-first mindset

Benefits

This role offers the opportunity to work with a dynamic team, make a meaningful impact, and develop valuable skills in customer support.

Others

If you have a passion for delivering exceptional support and a commitment to excellence, we encourage you to apply.

  • Desktop Support Expert

    10 hours ago

    Palakkad, Kerala, India beBeeTroubleshooting Full time ₹ 40,00,000 - ₹ 80,00,000

    End-User Computing SpecialistJob Overview:We are seeking a skilled specialist to deliver expert-level technical support and services for desktop systems, peripherals, and network infrastructure.Key Responsibilities:Provide prompt and professional assistance to end-users on hardware, software, and network-related issues.Configure, install, and maintain...

  • Remote Workday Support Expert

    5 days ago

    Palakkad, Kerala, India beBeeWorkday Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a seasoned Workday Support Expert to provide exceptional support for the Workday platform.Key ResponsibilitiesDeliver high-quality L2/L3 support for Workday users, ensuring prompt resolution of incidents and service requests.Maintain and troubleshoot Workday integrations and business processes.Collaborate with cross-functional teams (HR,...

  • Capital Market Production Support Expert

    5 days ago

    Palakkad, Kerala, India beBeecapitalmarket Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Capital Market Production Support ExpertWe are seeking an experienced Capital Market Production Support professional to join our team. The ideal candidate will have a strong background in technical support, with a minimum of 9 years of experience in a production environment.Key Skills and Qualifications:Technical support experience in a capital market...

  • Technical Expert

    7 days ago

    Palakkad, Kerala, India beBeeField Full time  1,50,000 -  2,50,000

    Job Role: Field Support SpecialistWe are seeking an experienced technical professional to provide expert support to our end-users across the organization.This role involves troubleshooting, resolving, and escalating complex technical issues while ensuring minimal disruption to business operations.Key Responsibilities:Provide on-site and remote technical...

  • Azure Support Expert

    2 days ago

    Palakkad, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview:We are seeking a highly skilled Tech Support Professional to join our team.Main Responsibilities:Develop strong relationships with customers, utilizing excellent communication skills to gather information and provide support.Demonstrate exceptional troubleshooting abilities and collaborate with cross-functional teams to resolve complex technical...

  • Data Solution Expert

    2 days ago

    Palakkad, Kerala, India beBeeData Full time ₹ 15,00,000 - ₹ 25,00,000

    Expert Data SolutionsMcDonald's is a leading employer with global operations in over 100 countries. We seek professionals who will strengthen our data capabilities and support strategic business objectives.We are looking for an experienced Data Engineer to join our team. This individual will collaborate with data experts, analysts, and other cross-functional...

  • Academic Support Expert

    4 days ago

    Palakkad, Kerala, India beBeeLearning Full time ₹ 13,60,941 - ₹ 20,31,424

    About the RoleThe ideal candidate will possess a deep understanding of learning support principles, enabling them to effectively guide students throughout their educational journey.

  • IT Support Professional

    2 days ago

    Palakkad, Kerala, India beBeeServiceDesk Full time ₹ 6,00,000 - ₹ 12,00,000

    Key Service Desk RoleThe Service Desk Specialist plays a pivotal part in maintaining seamless business operations by efficiently managing and resolving incidents.Key Responsibilities:Effectively manage and resolve incidents to ensure uninterrupted business continuityProvide expert support for service desk operations, focusing on the effective resolution of...

  • Retail Oracle Expert

    6 days ago

    Palakkad, Kerala, India beBeeOracleRetailExpert Full time US$ 8,00,000 - US$ 16,00,000

    We are seeking a highly skilled Oracle Retail Functional expert to join our organization in Palakkad, India.This role offers the opportunity to work on meaningful projects and collaborate with talented colleagues.As an Oracle Retail Functional expert, you will be responsible for various tasks including:Assisting in the implementation and optimization of...

  • Network Support Specialist

    2 days ago

    Palakkad, Kerala, India beBeeNetworkSupport Full time ₹ 15,00,000 - ₹ 18,00,000

    Network Support SpecialistThe Network Support Specialist plays a vital role in advancing our user-oriented approach to technical support.This key position involves resolving customer requests while using the insights gained to improve the user experience for all customers. By regularly interacting with product development teams and key stakeholders, you will...