Customer Support Specialist

2 days ago

Palakkad, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Representative

We are seeking a skilled and compassionate Customer Support Representative to join our team. As a key member of our support staff, you will play a vital role in providing exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Diagnose and resolve complex issues using existing knowledge base and SOP documents.
  • Provide customers with bug progress summaries using available tools and platforms.
  • Maintain high customer satisfaction scores and follow quality standards.

Required Skills:

  • Excellent verbal and written communication skills.
  • Troubleshooting experience: diagnosing and resolving complex issues.
  • Support experience: familiarity with support methodologies, case lifecycles, and analytical skills.
  • Knowledge of ticketing tools and ITIL principles.
  • Typing skill: 60-80 WPM.

Preferred Skills:

  • 6+ months of experience in infrastructure, storage, or service desk.
  • Hands-on experience with Google products (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet).
  • Google Workspace Administrator certification is an advantage.

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication and problem-solving skills. If you have a keen eye for detail and enjoy working collaboratively as part of a team, we encourage you to apply for this exciting opportunity.

We offer a dynamic work environment that fosters growth and development, competitive compensation packages, and opportunities for career advancement. Join us and take the first step towards a rewarding career in customer support

  • Customer Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

    We are seeking a Customer Support Specialist to handle customer inquiries and resolve technical issues in a timely manner.Key Responsibilities:Foster strong communication with customers to gather information efficiently and clarify their responsibilities in resolving issues.Communicate next steps and status while building trust with our clients.Demonstrate...

  • Customer Support Specialist

    6 days ago

    Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a professional Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our clients through various communication channels.Responsibilities:Manage customer inquiries and concerns in a timely and efficient manner.Provide...

  • Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 70,00,000

    Hiring for Customer Support Specialist - International Voice Process - Job Description: We are seeking a skilled Customer Support Specialist to join our team in an international voice process.As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues via phone. You will work closely...

  • Customer Support Expert

    24 hours ago

    Palakkad, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Are you a technical expert looking for a challenging role in customer support?We are seeking an experienced Technical Support Specialist to join our team.Job Description:The ideal candidate will have strong problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively with customers and internal...

  • Database Support Specialist

    3 days ago

    Palakkad, Kerala, India beBeeDatabase Full time ₹ 15,00,000 - ₹ 25,00,000

    **Job Title:** Database Support SpecialistOur organization is seeking a highly skilled and experienced database support specialist to join our team. As a key member of our technical staff, you will be responsible for providing exceptional customer service and technical expertise in resolving issues related to ClickHouse clusters.

  • Customer Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000

    About the JobWe are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our customers.

  • Technical Support Specialist

    4 days ago

    Palakkad, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing excellent customer service and resolving technical issues.Responsibilities:Participate in support of incoming calls and continuously demonstrate empathy for customer...

  • Tech Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 85,00,000

    Job Title: Technical Support SpecialistWe are seeking a customer-focused professional to join our team. As a technical support specialist, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.Key Responsibilities:Provide technical troubleshooting over the...

  • Technical Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeTroubleshooting Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team.Maintain a deep understanding of the ServiceNow platform and its core functionalities.Employ various diagnostic tools to isolate the root cause of technical issues.Provide timely resolutions to customers through different technologies.Build...

  • Network Support Specialist

    4 days ago

    Palakkad, Kerala, India beBeeNetworkSupport Full time ₹ 15,00,000 - ₹ 18,00,000

    Network Support SpecialistThe Network Support Specialist plays a vital role in advancing our user-oriented approach to technical support.This key position involves resolving customer requests while using the insights gained to improve the user experience for all customers. By regularly interacting with product development teams and key stakeholders, you will...