Customer Support Specialist

5 days ago

Palakkad, Kerala, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

We are seeking a highly skilled and experienced Service Coordinator to join our team. The successful candidate will be responsible for managing and coordinating service requests, liaising with service partners, and ensuring timely and effective resolution of customer issues.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Manage and maintain detailed service records and reports.
  • Liaise with service partners to ensure efficient and effective delivery of services.
  • Collaborate with other departments to meet customer service goals and operational efficiency.
  • Develop and implement process improvements to enhance customer satisfaction and service delivery.
Requirements:

Essential Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to work under pressure.
  • Proficiency in maintaining detailed service records and reports.
  • Customer service experience preferably in the consumer electronics industry.
  • Bachelor's degree in Business, Management, or related field.

Desirable Skills:

  • Knowledge of service management software and tools.
  • Experience in process improvement and quality assurance.
What We Offer:

A competitive compensation package and opportunities for career growth and development in a dynamic and supportive environment.

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