Policy Servicing Specialist

3 days ago

Palakkad, Kerala, India beBeePolicyServicing Full time ₹ 50,00,000 - ₹ 75,00,000

Policy Servicing Specialist

We are seeking an experienced Policy Servicing Specialist to join our team.

  • Process post-issue service requests, including address changes and beneficiary updates.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
  • Participate in process improvement initiatives and provide feedback for automation opportunities.

Key Requirements

  • A minimum of 1 year of working experience in the life insurance domain, focusing on quality and attention to detail.
  • Graduation in any stream, with Commerce Graduate preferred.
  • Excellent English business communication skills required to exchange information with clients.
  • Ability to learn and understand complex policy administration systems.
  • Proven ability to work accurately and efficiently in a fast-paced environment.

Benefits

  • Opportunity to work in a professional/office-related environment.
  • Experience using a computer with Windows PC applications, including navigating screens and learning new software tools.

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