Senior Customer Service Coordinator

4 hours ago

Palakkad, Kerala, India beBeeGuestRelations Full time ₹ 5,00,000 - ₹ 7,00,000
Job Title:

Front Desk Team Lead

Job Description:

The Front Desk Executive plays a vital role in fostering excellent student and guest relations. As the primary point of contact, this role involves coordinating front desk operations, managing inquiries, and providing accurate information to visitors.

Key Responsibilities include:

  • Front Desk & Guest Relations
  • Act as a liaison between students, parents, visiting faculty, and external guests.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
  • Address and resolve student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for issue resolution.
  • Visiting Faculty & Guest Accommodation
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms meet hospitality standards.
  • Property & Facility Management
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.

Required Skills and Qualifications include:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.

Qualification and Experience:

  • Graduate in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management.
  • Experience in handling student accommodation/hostel management will be an added advantage.
Benefits:

This role offers an opportunity to develop your skills in customer service, team coordination, and administrative support. You will work in a dynamic environment that requires flexibility, adaptability, and a strong work ethic.

As a key member of our team, you will have opportunities for career growth, skill development, and recognition for outstanding performance.

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