Customer Service Representative

2 days ago


Palakkad, Kerala, India beBeeCustomer Full time ₹ 2,70,000 - ₹ 4,20,000

Job Overview:

We are seeking a professional to handle customer inquiries and provide accurate information in a timely manner.

  • Key Responsibilities:
  • Respond to customer calls, emails, or chats to resolve their queries or concerns.
  • Provide product/service information, addressing any issues or questions customers may have.
  • Escalate complex problems to senior team members for resolution.
  • Document all interactions with customers and update CRM systems.
  • Meet performance targets such as call handling time, quality, and customer satisfaction scores.

Requirements:

  • Degree holder in any field.
  • Minimum 6 months of experience in a customer-facing role.
  • Excellent communication skills in English and local language.
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to work in shifts (if required).

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of experience in BPO industry.



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