Chief Service Delivery Officer

1 day ago

Palakkad, Kerala, India beBeeServiceDesk Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

As a visionary leader, the IT Service Desk Director will oversee the global 24x7 service desk, ensuring exceptional support delivery. This executive will transform the service desk into a proactive, outcome-driven function that empowers business success and fosters trust through every interaction.

The ideal candidate will report to the Executive Director of End User Services & Solutions, partnering closely with peer managers to deliver a seamless end-to-end support experience.

Key Responsibilities:

  • Provide strategic and operational leadership for the entire service desk function, driving accountability and improvement.
  • Manage and develop a team of supervisors and frontline agents across pods, ensuring consistent service delivery and team engagement.
  • Define, monitor, and report on key performance indicators (SLAs, FCR, CSAT, backlog, aging, etc.) to drive continuous improvement.
  • Ensure adherence to ticket handling, escalation, and documentation standards across all pods and shifts.
  • Serve as the escalation point for major incidents, high-impact tickets, or complex service disruptions.
  • Lead workforce planning, shift design, and staffing decisions to support demand and coverage models.
  • Drive the adoption and improvement of ITSM tooling and knowledge management practices.
  • Collaborate with peer managers and infrastructure teams to ensure smooth handoffs, knowledge sharing, and support alignment.
  • Partner with Service Excellence to identify process gaps, implement quality assurance practices, and standardize training.
  • Contribute to and help execute the vision of End User Services & Solutions by aligning Service Desk efforts to broader support strategy.
Required Skills and Qualifications:
  • 8+ years of progressive experience in IT support, with at least 3 years in a leadership role managing people managers or large-scale teams.
  • Proven track record of leading service desk operations in a high-volume, multi-site or global environment.
  • Deep understanding of ITSM principles, incident/request workflows, and performance management metrics.
  • Demonstrated ability to build high-performing teams and mentor frontline leaders.
  • Strong data and process orientation, with experience using reporting and analytics to drive service improvements.
  • Excellent stakeholder engagement skills with the ability to influence across technical and non-technical teams.

Preferred Qualifications:

  • Experience with ITSM platforms and knowledge management frameworks.
  • ITIL Foundation certification or higher-level ITIL training.
  • Exposure to transformation efforts such as shift-left, automation, or tiered support models.
  • Familiarity with remote support tools, Microsoft 365, Active Directory, and AV/conferencing platforms.
Work Environment & Shift Expectations:
  • Accountable for end-to-end service desk operations across geographies and time zones.
  • Expected to serve as a visible leader, actively engaging with staff, escalating issues, and championing improvement efforts.

  • Chief Financial Officer

    1 week ago

    Palakkad, Kerala, India beBeeFinance Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Chief Financial OfficerThe Chief Financial Officer will be responsible for overseeing the day-to-day financial operations, managing cash flows, and ensuring compliance with tax laws and regulations.Key Responsibilities:Financial Management: Managing daily funds, arranging capital expenditure and working capital finance from banks.Tax Compliance:...

  • Chief Technology Officer

    7 days ago

    Palakkad, Kerala, India beBeeTechnology Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Chief Technology OfficerAbout This RoleWe are seeking a highly skilled and experienced technology leader to join our team as Chief Technology Officer. As CTO, you will be responsible for leading our development team, working on project architecture, and ensuring successful delivery.Key ResponsibilitiesArchitectural Leadership: Design solutions...

  • Chief Financial Operations Officer

    4 days ago

    Palakkad, Kerala, India beBeeFinancial Full time ₹ 1,50,00,000 - ₹ 2,01,00,000

    Job OverviewThis is a full-time on-site role for a Chief Financial Operations Officer located in the region. The Chief Financial Operations Officer will oversee financial planning, budgeting, and analysis.Key ResponsibilitiesManage daily financial operations, including cash flow, accounts payable, and accounts receivable.Prepare and present financial reports...

  • Chief Compliance Officer

    1 week ago

    Palakkad, Kerala, India beBeeCompliance Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Chief Compliance OfficerJob Description:We are seeking a highly skilled and experienced professional to join our team as a Chief Compliance Officer. This is a unique opportunity for a seasoned auditor to take on a leadership role and drive our compliance efforts forward.Responsibilities:Audit planning, execution, and finalization.Adding value by...

  • Chief Technology Officer

    4 days ago

    Palakkad, Kerala, India beBeeCTO Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    The Role of Chief Technology OfficerJob DescriptionThis senior leadership position oversees the company's technology infrastructure, systems, and products to ensure alignment with business goals.Develops and executes a comprehensive technology strategy that supports business objectives and delivers value to clients.Evaluates new technologies and trends to...

  • Lead IT Service Delivery Specialist

    24 hours ago

    Palakkad, Kerala, India beBeeDelivery Full time ₹ 25,00,000 - ₹ 35,00,000

    Job Title:IT Service Delivery ManagerWe are seeking a seasoned IT professional to lead our service delivery team.Key Responsibilities:Oversee daily IT service operations ensuring adherence to SLAs and KPIs.Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.Collaborate with cross-functional teams to ensure...

  • Chief Transformation Officer

    2 days ago

    Palakkad, Kerala, India beBeeStrategist Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Chief Operations OfficerA leading role in a mid-sized forging and manufacturing company is available.As the Chief Operations Officer, you will oversee the enterprise's profit and loss statement and lead the company's next phase of growth. This involves expanding markets, upgrading operations and technology, and building a high-performance...

  • Chief Delivery Officer

    1 week ago

    Palakkad, Kerala, India beBeeProjectManagement Full time ₹ 12,00,000 - ₹ 15,00,000

    Project Manager PositionAbout this role:We are seeking a seasoned Project Manager to join our team. As a Project Manager, you will be responsible for leading cross-functional teams and ensuring the successful delivery of projects from start to finish.The ideal candidate will have excellent project management skills, with a proven track record of end-to-end...

  • Chief Marketing Officer

    1 week ago

    Palakkad, Kerala, India Archire Global Full time

    Job Title Chief Marketing Officer CMO Chief Operations Officer COO Location Kollam Kerala About the Role We are looking for a dynamic and strategic Chief Marketing Officer Chief Operations Officer to join our leadership team The ideal candidate will be responsible for leading marketing and operational initiatives driving business growth and...

  • Chief Innovation Officer

    18 hours ago

    Palakkad, Kerala, India beBeeStrategist Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Technical StrategistOur organization seeks an experienced Chief Technology Officer (CTO) to drive and refine the technical strategy of our AI startup.Define Technical Roadmap: Align technical objectives with business goals and enhance scalability.Product Development Leadership: Lead design and development of AI-driven products, ensuring high-quality on-time...