Desktop Support Engineer

1 week ago

Solapur, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Horizon VDI Support Specialist

Seeking a dedicated and customer-focused technical resource to support and maintain the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Key Responsibilities:

  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment

Education and Experience:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).
  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Skills:

  • 3+ years supporting end-user computing or VDI in enterprise environments
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments
  • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools
  • Working knowledge of FSLogix, profile redirection, and user data management
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
  • Familiarity with Jira or similar ticketing and ITSM platforms
  • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
  • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
  • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

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