IT Support Specialist

6 hours ago

Solapur, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000
Technical Support Role

We are seeking a highly motivated individual to join our IT support team as a technical support specialist.

This role will involve providing first-line technical support to our users, troubleshooting IT issues, and ensuring timely resolution of service requests.

The ideal candidate will have excellent technical skills, a customer-focused attitude, and the ability to communicate effectively in both French and English.

Key Responsibilities:
  • Provide technical support to end-users, diagnosing and resolving issues promptly.
  • Serve as the primary contact for French-speaking users, delivering support in both languages.
  • Manage service requests, incidents, and problems in the service management tool.
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
  • Assist with user account management, including password resets, permissions, and access issues.
  • Maintain knowledge of IT systems, applications, and tools to provide effective solutions.
  • Evaluate complex issues and escalate them to higher-tier support teams when necessary.
  • Ensure all requests and incidents are tracked and resolved within service level agreements (SLAs).
  • Provide remote support through remote desktop tools and other communication methods.
  • Collaborate with other IT support teams and departments to enhance the overall user experience.
  • Contribute to the development of an up-to-date knowledge base for users to access self-help resources.
  • Participate in IT projects and improvements as required, including software rollouts and system upgrades.

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