Technical Support Specialist

2 hours ago

Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Overview

We are seeking a skilled Technical Support Specialist to join our organization. As a key member of our support team, you will be responsible for handling international customer queries via voice calls and providing technical support for basic troubleshooting issues.

To succeed in this role, you should have excellent English communication skills and the ability to ensure customer satisfaction with professional communication. You should also be familiar with standard operating procedures and escalation protocols.

As a Technical Support Specialist, you will have opportunities to grow and develop your skills in a professional work environment with global exposure. You will receive an attractive salary package, plus incentives, and enjoy a 5-day work week with a balance between work and personal life.

Key Responsibilities:
  • Handle international customer queries via voice calls
  • Provide technical support for basic troubleshooting issues
  • Ensure customer satisfaction with professional communication
  • Follow standard operating procedures and escalation protocols
Requirements

Essential Skills and Qualifications:

  • Excellent English communication skills
  • Able to ensure customer satisfaction with professional communication

Desirable Skills and Qualifications:

  • Familiarity with standard operating procedures and escalation protocols
Benefits

You will have opportunities to grow and develop your skills in a professional work environment with global exposure. You will receive an attractive salary package, plus incentives, and enjoy a 5-day work week with a balance between work and personal life.

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