Technical Support Specialist

2 days ago


Solapur, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title:

A Technical Support Specialist is required to provide assistance and resolve issues for customers.

About the Role:

  • Provide technical support via phone, email, and ticketing systems.
  • Troubleshoot and resolve technical issues independently.
  • Conduct root cause analysis to identify and resolve complex technical issues.
  • Collaborate with engineering teams for escalations and outages.
  • Maintain knowledge of DDI solutions, network administration, system administration, and enterprise infrastructure support.

Requirements:

  • 2+ years of experience in a Technical Support role.
  • Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts.
  • Strong verbal and written communication skills.
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent hands-on experience.

Preferred Qualifications:

  • Experience with Linux/Unix or Microsoft Windows Server environments.
  • Exposure to network administration, system administration, or enterprise infrastructure support.
  • Understanding of support tools, lab simulations, and remote troubleshooting practices.

We Offer:

  • The opportunity to develop and grow your skills in a dynamic environment.
  • A collaborative and fast-paced work atmosphere.


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