Technical Support Infrastructure Specialist

5 days ago

Solapur, Maharashtra, India beBeeInfrastructure Full time US$ 90,000 - US$ 1,20,000
Technical Support Specialist

About Our Company:

We are revolutionizing the way businesses operate by providing innovative technology solutions that drive revenue and foster growth.

Our mission is to empower businesses with cutting-edge tools that streamline operations and enhance customer interactions.

Role: Technical Support Engineer

You will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

You will work closely with the engineering team using your skills to troubleshoot advanced problems, support API integrations and contribute to improving product stability.

This position is ideal for someone with a strong background in technical support keen on building their expertise in SaaS infrastructure.

Responsibilities:

  • Advanced Technical Support Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure APIs and backend systems.
  • Issue Resolution Diagnose and resolve technical issues related to data migration application stability and infrastructure.
  • Document solutions in our Support CRM for streamlined tracking.
  • Python Scripting Use Python to create scripts for automating repetitive tasks analyzing logs or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development Deepen your understanding of our tech stack including APIs databases and backend components essential for troubleshooting.
  • Cross-functional Collaboration Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Benefits:

We offer a competitive salary package, opportunities for career growth and professional development, and a collaborative work environment.

Skill Set:

To be successful in this role you should have:

A strong background in technical support.

Excellent problem-solving and analytical skills.

Ability to work in a fast-paced environment and prioritize tasks effectively.

Strong communication and collaboration skills.

What We Offer:

We provide a supportive and dynamic work environment that fosters growth and development.

We are committed to diversity, equity, and inclusion in the workplace.

We offer opportunities for professional development and career advancement.

Let's Work Together:

If you are passionate about delivering exceptional customer service and have a strong background in technical support, we encourage you to apply for this exciting opportunity.

Note: This job description has been created based on the original job description provided. Some details may have been omitted or modified to ensure compliance with the requirements.

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