Technical Support Specialist

2 days ago


Solapur, Maharashtra, India beBeeTechnical Full time ₹ 6,80,000 - ₹ 10,95,000
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Job Title: Technical Support Specialist

">Main Responsibilities
  • To provide timely and effective customer support via multiple communication channels.
  • To identify and resolve technical issues efficiently, adhering to quality standards.
  • To maintain high levels of customer satisfaction by delivering excellent service.
  • To analyze and assess root causes of technical issues using existing knowledge bases.
  • To offer detailed summaries of bug progress using available tools.
Mandatory Skills
  • Excellent verbal and written communication skills.
  • Proficient typing skills with a speed of 60-80 WPM.
  • Experience in troubleshooting with Standard Operating Procedures (SOP) documents.
  • Support experience with methodologies, case lifecycles, and analytical skills.
  • Familiarity with ticketing tools and ITIL principles.
PREFERRED SKILLS
  • A minimum of 6 months' experience in infrastructure, storage, and service desk roles.
  • Hands-on experience with Google products including Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet.
  • Holding a Google Workspace Administrator certification is advantageous.


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