Senior IT Technical Support Specialist

2 days ago

Solapur, Maharashtra, India beBeetechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

A Technical Support Specialist position has become available in our organization.

About the Role:

We are seeking a skilled IT professional to join our team as a Technical Support Specialist. The ideal candidate will have experience in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments.

Key Responsibilities:
  • Technical Support & Troubleshooting:
    • Provide technical support for Windows & Mac platforms across multiple clients and client-site locations.
    • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
    • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
    • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
    • Ensure that all technical issues are resolved with a focus on quality, efficiency, and minimal disruption to clients.
  • Ticket Management & Documentation:
    • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
    • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
    • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.
  • System Configuration & Maintenance:
    • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
    • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
    • Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption.
  • Collaboration & Client Interaction:
    • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
    • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.
    • Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required.
  • Cloud Infrastructure & Security Awareness:
    • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.
    • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.

This role involves working with multiple clients and their end-users, providing technical support, and resolving complex issues. If you are a skilled IT professional looking for a new challenge, we encourage you to apply.

  • Technical Support Specialist

    10 hours ago

    Solapur, Maharashtra, India PrimeX Meta Full time

    Company Description PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital...

  • Technical Support Specialist

    4 days ago

    Solapur, Maharashtra, India beBeeIT Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to provide technical assistance and support to our organization.Main Responsibilities:Provide timely and effective technical support to employees and teamsTroubleshoot and resolve software and hardware issuesDevelop and implement effective solutions to improve...

  • Technical Support Specialist

    7 days ago

    Solapur, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for monitoring and maintaining the health of our infrastructure, ensuring that all systems are running smoothly and efficiently.As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical...

  • Technical Support Specialist

    1 week ago

    Solapur, Maharashtra, India beBeeSupport Full time US$ 60,000 - US$ 90,000

    We're seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in delivering exceptional support to our customers.About the Role:This is a unique opportunity to work with cutting-edge technologies and provide top-notch support to our clients.Key Responsibilities:Remote Conference...

  • Technical Support Specialist

    2 days ago

    Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our organization. As a key member of our support team, you will be responsible for handling international customer queries via voice calls and providing technical support for basic troubleshooting issues.To succeed in this role, you should have excellent English communication skills...

  • IT Infrastructure Technical Support Specialist

    2 weeks ago

    Solapur, Maharashtra, India beBeeInfrastructure Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical IT Infrastructure Support SpecialistWe are seeking a highly skilled IT infrastructure support specialist to provide technical assistance and maintenance of IT systems.Main Responsibilities:Provide timely technical support and troubleshooting for IT infrastructure systems to ensure optimal performanceMaintain and upgrade IT infrastructure systems to...

  • Technical Support Specialist

    1 hour ago

    Solapur, Maharashtra, India beBeeMicrosoft Full time ₹ 6,00,000 - ₹ 12,00,000

    IT Support Role OverviewWe are seeking a skilled IT support specialist to provide technical assistance and troubleshooting for Microsoft 365 services and desktop environments.This role involves serving as the primary point of contact for IT support, providing basic troubleshooting for Microsoft 365 apps, and supporting desktop environments. The ideal...

  • Technical Support Specialist

    2 days ago

    Solapur, Maharashtra, India beBeeTroubleshooting Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistOur organization seeks a highly skilled and customer-focused professional to join its technical support team.The ideal candidate will have experience working with reputable brands, excellent English communication skills, and a strong background in troubleshooting Microsoft 365 and Mac systems.This role involves resolving technical...

  • Technical Support Specialist

    2 days ago

    Solapur, Maharashtra, India beBeeRobotics Full time ₹ 25,00,000 - ₹ 30,00,000

    Job DescriptionAs a Technical Support Specialist, you will provide expert technical assistance to our channel partners and end users across various regions.Key responsibilities include:Delivering technical support through email, telephone, or on-site visits;Offering robotic application support and consultations to channel partners and the Dobot sales...

  • Technical Support Specialist

    6 days ago

    Solapur, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title:A Technical Support Specialist is required to provide assistance and resolve issues for customers.About the Role:Provide technical support via phone, email, and ticketing systems.Troubleshoot and resolve technical issues independently.Conduct root cause analysis to identify and resolve complex technical issues.Collaborate with engineering teams for...