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Desktop Infrastructure Specialist

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Solapur, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Key Job Responsibilities:

Our ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.

The successful candidate will be able to install, configure, and maintain Windows and macOS operating systems, troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals, and install, update, and patch software applications and security tools.

They will also provide day-to-day support for Microsoft 365 applications, manage user accounts, groups, and permissions using Active Directory, assist with system upgrades, data migrations, and routine backups.

Additionally, the candidate will be able to troubleshoot basic network issues and VPN connectivity problems, perform basic configuration and support of network devices such as routers, switches, and firewalls, assist in IP address configuration and network printer setup, and monitor and maintain network performance at the location.

Required Skills and Qualifications:

Strong troubleshooting and problem-solving abilities are essential for this role. A basic understanding of Firewalls and Layer 2 Switches is also required. Familiarity with ITSM tools for ticket management and the ability to work independently and prioritize tasks are also necessary.

Benefits:

This role offers a range of benefits, including competitive compensation and opportunities for career growth and development. The successful candidate will also have the opportunity to work on a variety of projects and contribute to the success of our team.

Others:

As a Deskside Support Engineer, you will be working in a fast-paced and dynamic environment. You will be responsible for providing technical support to users and resolving complex technical issues.