Customer Service Operations Manager
4 weeks ago
Job Description
Title: Customer Service Manager
Location: India
As a Customer Service Manager at Mouser Electronics, you will be responsible for managing and developing daily customer service operations and staff to ensure service excellence and maximize new business opportunities.
Accountabilities & Essential Functions
- Establish and maintain effective relationships with customers and suppliers, resolving customer issues and identifying service trends.
- Understand and work with multiple currencies, profit margins, markups, and competitive pricing strategies.
- Expand product knowledge and stay current with industry trends, practices, and news.
- Detailed and thorough work habits with multi-tasking ability.
- Strong analytical, problem-solving, negotiation, organizational, and teaching skills.
- Accurate and timely reporting.
- Support the company's total quality process.
- Flexible to meet changing business needs and willing to take on new responsibilities.
- Valid driver's license, proof of insurance, and good driving record.
- Available for travel, including internationally, with a valid passport and required documents.
- Develop and maintain a productive work team by hiring, training, and managing performance.
- Manage teams with integrity, ethical business practices, and Mouser policies.
- Direct the work of two or more full-time employees or their equivalent.
- Make suggestions and recommendations for employees regarding performance and career development.
- Manage daily operations to meet department and company objectives.
- Work with minimal supervision and make independent judgments.
- Flexible to meet changing business needs and willing to take on new responsibilities.
- Initiate and maintain effective relationships with internal and external business contacts.
- Extremely confidential and trustworthy.
- Demonstrate knowledge, experience, and understanding of critical job functions and people management.
- Assist management with developing results-oriented strategies.
Skills & Certifications
- Bilingual - fluent verbal and written in local language and English, with additional languages required.
- Proficient typing and math skills, including currency conversions and profit margins.
- Proficient with writing/creating reports, business correspondence, and presentations.
- Professional writing and presentation skills.
- Experience developing and maintaining productive work teams and providing ongoing performance management.
- Strong analytical, problem-solving, negotiation, organizational, and teaching skills.
- PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
- Internet savvy and familiarity with E-Commerce.
Education & Experience
- Bachelor's Degree in any field or minimum of 3 years prior work experience relevant to the team you will manage.
- Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
- External candidates: Minimum 3 years as a supervisor or higher-level management position.
This is a summary of the primary accountabilities and requirements for this position. Mouser Electronics reserves the right to modify or amend accountabilities and requirements at any time based on business needs.
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