Customer Service Operations Manager
2 weeks ago
Job Role: Customer Service Operations Manager
Job Summary: Infinity Solutions seeks a seasoned Customer Service Operations Manager to oversee the customer service process, manage a team of representatives, and drive exceptional customer experience.
Key Responsibilities:
- Lead a team of customer support representatives and oversee the customer service process.
- Maintain excellent product knowledge to enhance customer support and resolve customer complaints.
- Conduct quality assurance surveys with customers and provide feedback to the team.
- Plan and implement training programs to standardize service delivery.
- Collaborate with the management team to develop policies and procedures.
Requirements:
- Minimum 6 months of experience in tele callings.
- PUC or any graduate degree.
- Fluency in English and Hindi or English and Kannada.
- Ability to work from the office.
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