Service Operations Manager

3 weeks ago


Bengaluru, Karnataka, India News Corp Full time
Job Description

Job Title: Service Operations Manager

At News Corp, we are seeking an experienced Service Operations Manager to join our team. As a key member of our IT service management team, you will be responsible for leading the overall operations and ensuring that the standard of services provided to Business have improved.

Key Responsibilities:

  • Manage end-to-end customer service & Infrastructure
  • Proactive monitoring of end-to-end customer service & Infrastructure
  • Manage Operations during business hours and on occasions outside business hours and at weekends
  • Good operational experience on ITIL processes including Incident, Problem and Change Management processes
  • Managing and measuring processes compliance to established company policies and procedures

Requirements:

  • 8+ years of experience
  • ITIL Certified
  • BE/ Graduate

About News Corp:

News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world.



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