Service Operations Manager

4 weeks ago


Bengaluru, Karnataka, India News Corp Full time

Job Title: Service Operations Manager

Job Summary:

We are seeking a highly skilled Service Operations Manager to lead our team in delivering exceptional service to our customers. As a key member of our operations team, you will be responsible for managing end-user provisioning, ensuring timely and high-quality delivery of services.

Key Responsibilities:

  • Lead and manage end-user provisioning processes to ensure timely and high-quality delivery of services.
  • Manage overall operations, ensuring that the standard of services provided to our customers has improved.
  • Proactive monitoring of end-to-end customer service and infrastructure.
  • Good operational experience on ITIL processes, including Incident, Problem, and Change Management processes.
  • Managing and measuring processes compliance to established company policies and procedures.

Requirements:

  • 8+ years of experience in IT operations or a related field.
  • ITIL certification.
  • Strong analytical and problem-solving skills.

About News Corp:

News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world.



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