Customer Service Operations Manager

4 weeks ago


Bengaluru, Karnataka, India Mahindra Rise Full time

Job Summary:

Mahindra Rise is seeking a skilled Customer Service Operations Manager to oversee the technical complaint resolution process for our vehicles. The ideal candidate will have a strong background in mechanical engineering and experience in analyzing and rectifying defects in vehicles.

Key Responsibilities:

  • Analyze technical complaints of vehicles in the field
  • Rectify defects in vehicles and overhaul aggregates
  • Maintain and handle internet-based warranty
  • Ensure implementation of service processes at channel partners
  • Development of secondary channel
  • Feed back on company and competitor products
  • Training of service managers
  • Work out special service support for strategic customers with channel partners
  • Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
  • Secondary network for spare parts sales
  • Guide channel partners for manpower/facilities/equipment optimisation
  • Ensure profitability of workshops of channel partners
  • MIS on service
  • Spare parts inventory management
  • Manging service guarantee at the dealership
  • Monthly visit to ASC and monitor his performance along with ASC coordinator
  • Service camps on monthly basis
  • Monthly visits to customer and update M Response data

Preferred Qualifications:

  • Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
  • 5 years and above of general experience

Company Overview:

Mahindra Rise is a leading company in the industry, and we are committed to providing excellent customer service. We are looking for a skilled and experienced professional to join our team as a Customer Service Operations Manager.



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