Customer Service Operations Manager
3 weeks ago
- Leads a team of customer service representatives to achieve operational excellence and deliver high-quality customer experiences.
- Evaluates staffing needs and explores opportunities to create capacity, ensuring accurate distribution and prioritization of work.
- Acts with integrity and leads by example, providing guidance, motivation, and coaching to team members to drive their metrics and meet organizational goals.
- Maintains a strong understanding of company systems, processes, and procedures to provide daily support and guidance to colleagues.
- Holds regular coaching, goal-setting, and performance meetings with team members to improve services and nurture an environment for staff to excel.
- Supports the company's drive for continuous improvement and participates in innovative solutions to increase customer allegiance and profitability.
- Contacts customers on critical issues to achieve full resolution and champions positive relationships with other departments to improve customer satisfaction.
- Participates in quality improvement teams and promotes cooperative effort between departments to drive customer satisfaction.
- Develops and implements best practice processes to ensure efficiency, reduce costs, and improve customer service.
Requirements
- Bachelor's degree
- 10+ years of successful customer care experience and proven informal leadership opportunities
- Proven record of leading, mentoring, and empowering teams to optimal performance
- Strong customer orientation with effective interpersonal, listening, and communication skills
- Superior judgment and decision-making skills with analytical and organizational abilities
- Computer business knowledge with understanding of customer service software, databases, and tools
- Focused on continuous improvement and respect for individuals
-
Customer Service Manager
4 weeks ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeA key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...
-
Customer Service Manager
1 week ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeJob Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...
-
Customer Service Ambassador
3 hours ago
Bengaluru, Karnataka, India Service Full timeAbout UsWe are a customer-centric organization dedicated to delivering exceptional service standards.Job DescriptionAs a Customer Service Representative, you will be the face of our company, interacting with customers through phone calls and providing timely resolutions to their inquiries. You will also be responsible for generating sales leads, identifying...
-
Customer Service Operations Manager
3 weeks ago
Bengaluru, Karnataka, India Kennametal, Inc. Full timeKennametal Inc. is a leading materials science company that brings together technical expertise, innovative thinking and superior customer service to help businesses succeed. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision.We are seeking a skilled professional to lead our Channel...
-
Customer Service Operations Manager
3 weeks ago
Bengaluru, Karnataka, India Infinity Solutions Full timeJob Role: Customer Service Operations ManagerJob Summary: Infinity Solutions seeks a seasoned Customer Service Operations Manager to oversee the customer service process, manage a team of representatives, and drive exceptional customer experience.Key Responsibilities:Lead a team of customer support representatives and oversee the customer service...
-
Customer Service Operations Manager
6 days ago
Bengaluru, Karnataka, India GMR Group Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Manager to join the GMR Group team. The ideal candidate will be responsible for executing routine operational requirements, managing VIP and peak hour routes, and implementing quality management systems.About the RoleThis is a dynamic and challenging role that requires strong leadership...
-
Customer Service Operations Manager
4 weeks ago
Bengaluru, Karnataka, India Mahindra Rise Full timeJob Summary:Mahindra Rise is seeking a skilled Customer Service Operations Manager to oversee the technical complaint resolution process for our vehicles. The ideal candidate will have a strong background in mechanical engineering and experience in analyzing and rectifying defects in vehicles.Key Responsibilities:Analyze technical complaints of vehicles in...
-
Customer Service Operations Manager
2 weeks ago
Bengaluru, Karnataka, India Mouser Electronics Full timeJob Summary:We are seeking a highly skilled Customer Service Operations Manager to join our team at Mouser Electronics. As a key member of our operations team, you will be responsible for managing and developing daily customer service operations and staff to ensure exceptional service excellence.About the RoleEstablish and maintain effective relationships...
-
Customer Service Operations Manager
4 weeks ago
Bengaluru, Karnataka, India Mouser Electronics Full timeJob DescriptionTitle: Customer Service ManagerLocation: IndiaAs a Customer Service Manager at Mouser Electronics, you will be responsible for leading a team of customer service professionals to deliver exceptional service to our customers. Your primary goal will be to ensure that our customers receive timely and effective support, resulting in increased...
-
Customer Service Operations Manager
3 hours ago
Bengaluru, Karnataka, India Skylar Consultancy Full timeWe are looking for a highly skilled Customer Service Operations Manager to oversee the customer support process at Skylar Consultancy. This is an exciting opportunity to lead a team of representatives and ensure that customers receive exceptional service.Key Responsibilities:Team Management: Lead a team of customer support representatives, guiding them in...
-
Customer Service Operations Manager
4 weeks ago
Bengaluru, Karnataka, India Mouser Electronics Full timeJob DescriptionTitle: Customer Service ManagerLocation: IndiaAs a Customer Service Manager at Mouser Electronics, you will be responsible for managing and developing daily customer service operations and staff to ensure service excellence and maximize new business opportunities.Accountabilities & Essential FunctionsEstablish and maintain effective...
-
Service Operations Manager
4 weeks ago
Bengaluru, Karnataka, India News Corp Full timeJob Title: Service Operations ManagerJob Summary:We are seeking a highly skilled Service Operations Manager to lead our team in delivering exceptional service to our customers. As a key member of our operations team, you will be responsible for managing end-user provisioning, ensuring timely and high-quality delivery of services.Key Responsibilities:Lead and...
-
Customer Operations Manager
1 month ago
Bengaluru, Karnataka, India Lenovo Full timeJob DescriptionLenovo is seeking a highly skilled Customer Operations Manager to join our team. In this role, you will be responsible for ensuring the smooth operation of our customer-facing processes, including customer invoicing, order management, and financial transactions.Key Responsibilities:Ensure accurate and timely customer billingOversee the...
-
Customer Operations Manager
4 weeks ago
Bengaluru, Karnataka, India Lenovo Full timeJob SummaryWe are seeking a highly skilled Customer Operations Manager to join our team at Lenovo. The successful candidate will be responsible for ensuring the smooth operation of our customer-facing processes, including customer invoicing, order management, and financial transactions.Key ResponsibilitiesEnsure accurate and timely customer billingOversee...
-
Customer Operations Manager
3 weeks ago
Bengaluru, Karnataka, India Lenovo Full timeJob OverviewLenovo is seeking a skilled Customer Operations Manager to oversee the end-to-end order management process and financial operations. This role will ensure accurate customer billing, optimize order processing efficiency, and drive operational excellence.Key ResponsibilitiesEnsure customer billing accuracy and timelinessOversee order entry,...
-
Service Operations Manager
3 weeks ago
Bengaluru, Karnataka, India News Corp Full timeJob DescriptionJob Title: Service Operations ManagerAt News Corp, we are seeking an experienced Service Operations Manager to join our team. As a key member of our IT service management team, you will be responsible for leading the overall operations and ensuring that the standard of services provided to Business have improved.Key Responsibilities:Manage...
-
Service Operations Manager
4 weeks ago
Bengaluru, Karnataka, India News Corp Full timeJob Title: Service Operations ManagerJob Summary:We are seeking a highly skilled Service Operations Manager to lead our team in delivering exceptional service to our customers. As a key member of our operations team, you will be responsible for managing end-user provisioning, ensuring timely and high-quality delivery of services.Key Responsibilities:Lead and...
-
Managed Services Operations Manager
3 weeks ago
Bengaluru, Karnataka, India Lenovo Full timeJob DescriptionJob Title: Managed Services Operations ManagerLocation: BangaloreJob Summary: We are looking for a skilled Managed Services Operations Manager to lead our team in delivering exceptional services to our customers. As a key member of our operations team, you will be responsible for managing day-to-day operations, ensuring efficiency, and driving...
-
Customer Service Representative
3 weeks ago
Bengaluru, Karnataka, India GlYMPSE HUMAN CAPITAL SERVICE Full timeJob Description for Customer Service RepresentativeAt GlYMPSE HUMAN CAPITAL SERVICE, we are seeking a Customer Service Representative to join our team.Key Responsibilities:Location: BengaluruSalary: ₹18-35,000 per monthShifts: Rotational shiftsRequired Candidate Profile:Communication Skills: Excellent communication and interpersonal skillsService Skills:...
-
Customer Service Operations Specialist
3 weeks ago
Bengaluru, Karnataka, India People First Consultants Full timeJob Summary:We are seeking a highly skilled Customer Service Operations Specialist to join our team at People First Consultants. This is a key role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key Responsibilities:Individual contributor to OTC operations, with a focus on order entry,...