Help Desk Manager

4 days ago

Hubli, Karnataka, India beBeeAdministrator Full time ₹ 15,00,000 - ₹ 25,00,000
System Administrator Role

The System Administrator role is a crucial position in any organization, responsible for ensuring the smooth operation of desktops, laptops, and other end-user devices. As a key member of the IT team, you will be expected to diagnose and resolve issues related to Windows and MacOS applications, as well as networking problems, in a timely manner.

Key Responsibilities:
  • Desktop Management: Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.
  • Troubleshooting: Diagnose and swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
  • Network Troubleshooting: Troubleshoot basic network connectivity issues in LAN/WAN environments.
  • System Resolution: Resolve system-related problems, including software installations and antivirus updates, as needed.
Required Skills and Qualifications:
  • Technical Support: Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Familiarity with IT Tools: Experience with Freshservice and Manage Engine Desktop Central.
  • Mobile Device Management: Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
Benefits and Opportunities:
  • Reporting and Dashboards: Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators.
  • Installation and Coordination: Coordinating and implementing the installation of client- and department-specific applications and systems.
  • Ticket Handling: Actively monitoring the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
  • Auditing and Upgrades: Conducting regular system audits and upgrades to enhance performance and mitigate risks.
  • Support and Training: Providing troubleshooting and technical support for cloud applications and productivity tools.

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