
Service Desk Operations Specialist
5 days ago
Job Overview:
We are seeking a highly skilled Service Desk Operations Specialist to join our team. As a ServiceNow Support Specialist, you will play a critical role in ensuring the smooth operation of our ServiceNow platform.
Key Responsibilities:
- Troubleshoot and resolve complex technical issues related to the ServiceNow platform.
- Perform routine maintenance tasks and system upgrades to ensure optimal performance.
- Provide exceptional support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
- Collaborate with cross-functional teams to ensure seamless integration and operation of the ServiceNow platform.
- Evaluate and implement process improvements to enhance service delivery.
Qualifications:
- ServiceNow Certified System Administrator (CSA) certification is required.
- A minimum of 5 years of experience in Information Technology operations.
- Proven experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
- Familiarity with IT security policies and compliance regulations.
- A bachelor's degree in Information Technology or Computer Science is preferred.
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