Service Desk Operations Specialist

5 days ago


Hubli, Karnataka, India beBeeServiceDesk Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a highly skilled Service Desk Operations Specialist to join our team. As a ServiceNow Support Specialist, you will play a critical role in ensuring the smooth operation of our ServiceNow platform.

Key Responsibilities:

  • Troubleshoot and resolve complex technical issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades to ensure optimal performance.
  • Provide exceptional support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with cross-functional teams to ensure seamless integration and operation of the ServiceNow platform.
  • Evaluate and implement process improvements to enhance service delivery.

Qualifications:

  • ServiceNow Certified System Administrator (CSA) certification is required.
  • A minimum of 5 years of experience in Information Technology operations.
  • Proven experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies and compliance regulations.
  • A bachelor's degree in Information Technology or Computer Science is preferred.


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