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**System Support Engineer Role**
We are seeking a skilled System Support Engineer to join our team. In this role, you will be responsible for providing technical support and guidance to customers on various systems and services.
- Key Responsibilities:
- Communicate effectively with customers via phone, email, or in-person to resolve technical issues.
- Diagnose and troubleshoot complex technical problems using analytical and problem-solving skills.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Provide high-quality customer service by responding promptly to inquiries and resolving issues efficiently.
- Maintain accurate records of customer interactions and technical issues resolved.
- Education:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Certifications:
- Cisco CCNA/CCNP/CCIE certification preferred.
- Experience:
- Minimum 5 years of experience in a technical support role.
- Skills:
- Advanced knowledge of desktop operating systems (Windows, macOS, Linux).
- Familiarity with server virtualization platforms (VMware, Hyper-V, Proxmox).
- Strong analytical and problem-solving skills.
- Paid Time Off:
- Generous paid time off policy.
- Health Insurance: