Help Desk Specialist

1 day ago


Hubli, Karnataka, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Help Desk Specialist

We are seeking candidates who possess a graduate degree in any discipline and can hit the ground running.

This role involves providing first-line technical support to end-users, logging service tickets, troubleshooting IT issues, and delivering top-notch user support.

  • Key Highlights:
  • • Excellent communication skills with the ability to interact professionally and clearly with users across all levels.
  • • IT support experience, including exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities:

  • Provide courteous and professional technical support to end-users.
  • Log user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills:

  • Excellent Verbal and Written Communication Skills
  • Strong Problem-Solving and Analytical Abilities
  • Ability to Manage Multiple Tasks and Prioritize Effectively
  • Customer-Focused Mindset with a Commitment to Service Excellence
  • Familiarity with ITSM tools and ticketing systems is preferred but not mandatory.


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