
Help Desk Team Member
2 days ago
Job Title: Customer Support Specialist
Responsibilities:- Effectively onboard candidates, familiarize them with program components, and ensure clear expectations are met.
- Provide guidance to candidates to achieve goals, keep them informed via regular communication channels, and analyze performance across various program elements.
- Analyze key performance metrics, propose targeted interventions, maintain a database of candidate interactions and growth, and offer regular feedback and motivation.
- Manage preparation for placement activities, serve as the liaison between the program team and other stakeholders, and contribute to the development of the program calendar by collaborating closely with the program team.
- Resolve day-to-day learner queries, ensure service level agreements (SLAs) are met, and handle multiple learners to identify their key strengths.
- Excellent written and verbal communication skills, high customer-centricity, and ability to approach situations with patience and empathy.
- Strong problem-solving skills, effective internal communication, and proficient use of MS Office Suite (Outlook, Word, Excel).
This role is ideal for someone who enjoys motivating others, is extremely customer-focused, and is excited about the challenges of a new business environment.
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