IT Operations Specialist

3 days ago

Hubli, Karnataka, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000

Help Desk Expertise Sought

We are seeking an expert Help Desk professional to fill this key role in our IT operations. As a core member of the team, you will be responsible for delivering top-notch support and resolving incidents efficiently to minimize disruption to business processes.

Key Responsibilities:

  • Utilize industry-leading tools like Service Now to effectively manage and resolve incidents and service requests.
  • Implement and maintain Windows-based systems to ensure optimal performance and security standards are met.
  • Oversee networking infrastructure to guarantee reliable connectivity and data flow.
  • Provide remote desktop support to users ensuring seamless access to necessary resources.
  • Collaborate with teams to enhance service delivery and optimize IT processes.
  • Analyze incident trends to identify areas for improvement and implement proactive measures.
  • Develop and maintain documentation for IT processes and procedures.
  • Ensure compliance with industry best practices and standards in the cards and payments domain.
  • Provide training and guidance to users on IT systems and tools.
  • Monitor system performance and implement necessary upgrades and patches.
  • Support hybrid work models by ensuring secure and efficient remote access solutions.

Qualifications

  • Possess strong expertise in help desk operations and incident management.
  • Demonstrate proficiency in Service Now platform for managing IT services.
  • Have solid experience with Windows systems and networking infrastructure.
  • Exhibit capability in remote desktop support and troubleshooting.
  • Show understanding of the cards and payments domain and its IT requirements.
  • Display ability to work effectively in a hybrid work environment.
  • Bring excellent communication skills for user support and team collaboration.

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