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Service & Operations Manager
1 month ago
We are looking for a skilled professional to fill the role of Service & Operations Manager in Equitas Small Finance Bank. The ideal candidate will have 14 years of experience in the BFSI industry.
Roles and Responsibility:
- Manage and oversee daily operations to ensure efficient service delivery.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze operational data to identify areas for improvement and optimize processes.
- Ensure compliance with regulatory requirements and internal policies.
- Foster a culture of excellence and continuous improvement within the team.
Job Requirements:
- Proven experience in managing services and operations in the BFSI industry.
- Strong understanding of banking operations, regulations, and standards.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience in managing teams and driving results-oriented performance.
