Operations Specialist

5 days ago

Hubli, Karnataka, India beBeeoperations Full time ₹ 15,00,000 - ₹ 20,00,000
System Operations Specialist

We are seeking an experienced System Operations Specialist to join our team. As a key member of the team, you will be responsible for ensuring the smooth operation of our systems and applications.

Your primary focus will be on investigating and resolving production issues in a timely and efficient manner. You will work closely with our Support, Engineering, and Infrastructure teams to facilitate issue resolution, root cause analysis, and drive implementation of learnings.

You will create and track progress of problem tickets in our project management tool, as well as create incident analysis reports with the support of our Engineering teams. Additionally, you will perform log file analysis, debugging of basic REST API calls, and execute SQL database queries to provide more information for investigations.

You will also create and update knowledge base articles in our collaboration platform, participate in security audits, and prepare supporting evidence. We are looking for someone who is passionate about product quality, has extreme customer empathy, and is constantly looking to improve the quality of our services.

Key Responsibilities:
  • Investigate production issues raised by customers, Support, and Engineering
  • Work as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and drive the implementation of learnings
  • Create and track progress of problem tickets in Jira
  • Create incident analysis reports with the support of Engineering teams
  • Perform log file analysis with Datadog
  • Debugging of basic REST API calls for investigations
  • Execute SQL database queries to provide more information for investigations
  • Create and update knowledge base articles in Confluence
  • Participate in security audits (PCI DSS, ISO 27001, SOC2) and preparing supporting evidence
Requirements:
  • At least 8 years of working experience in IT (SRE, sysadmin, developer, QA, technical support, or similar)
  • University degree in a relevant field
  • Strong analytical, problem-solving, and collaboration skills
  • Basic understanding of systems architecture of cloud-hosted applications
  • Data analysis skills - creating and interpreting dashboards to distinguish between real issues and false positives
  • Project management and documentation skills such as Jira and Confluence
  • Excellent written and verbal communication skills in English
  • Knowledge of cloud, preferably AWS, infrastructure components
  • Experience with REST APIs and tools e.g. Postman
  • Experience with application logging/monitoring tools e.g. Kibana, Datadog;
  • Experience with SQL, Linux & Network environments
  • Willingness to learn new technical skills
Nice-to-Have Skills:
  • Understanding of basic ML concepts and LLM's
  • Experience with Git or similar version control system
  • Experience with agile software development process
  • Jenkins or similar CI pipeline
  • Bash scripting for Linux
  • Basic skills in software development e.g. Java, Python, JavaScript, Go;
  • Experience with Docker & Microservices
  • Network and application security
  • Working within a PCI DSS environment

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