Front Desk Executive Role

15 hours ago


Hubli, Karnataka, India beBeeFacilities Full time ₹ 35,00,000 - ₹ 60,00,000

Job Title: Front Desk Manager

 

We are seeking a skilled and experienced Front Desk Manager to oversee the daily operations of our front desk. The ideal candidate will be responsible for managing front desk staff, handling guest relations, and addressing student accommodation and hostel-related concerns.

Key Responsibilities:

  • Front Desk Operations Management
  • Manage inquiries, provide accurate information, and guide visitors appropriately.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities, and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty & Guest Accommodation
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management (Building B – Hostel & Guest Accommodation)
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
  • Maintain records of complaints, repairs, and service requests for Building B.
  • Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance, Feedbacks.
  • Support institute events by coordinating guest arrivals and accommodation.
  • Ensure compliance with institute policies and safety standards.

Qualifications & Requirements:

  • Bachelor's Degree in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
  • Experience in handling student accommodation/hostel management will be an added advantage.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.

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