Order Management Business Solutions Specialist

1 day ago

Meerut, Uttar Pradesh, India beBeeBusiness Full time ₹ 90,00,000 - ₹ 1,20,00,000

ServiceNow Business Analyst Order Management

 

  • Connect stakeholders, product managers, and the implementation team as a vital link.
  • Collect, analyze, and review customer requirements; collaborate with product owners and vendors to maintain the backlog.
  • Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive functional workshops with end-users, addressing critical topics.
  • Work independently on assigned scope, collaborating with developers, peers, and management as needed.

Core Skills & Qualifications

Technical & Functional Expertise:

  • 6+ years of hands-on experience as a Business Analyst/Product Manager/Product Owner on the ServiceNow platform.
  • Strong expertise in Order Management, especially the data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Ability to grasp functional aspects of data and work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is advantageous.
  • Good understanding of Agile/SCRUM methodologies.

Domain Knowledge:

  • Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).

Soft Skills:

  • Strong workshop facilitation and demo presentation skills.
  • Excellent written and verbal communication in English, adaptable to different audiences.
  • Strong interpersonal skills, positive attitude, and collaborative mindset.
  • Ability to simplify complex concepts and clarify required changes.
  • Experience working in a distributed, multicultural team.

Minimum 8 years' experience and Master's degree preferred. Fluent English language requirement.

 

This position requires a strong passion for delivering business value through innovative solutions. The ideal candidate will be an expert in Order Management, with a solid understanding of ServiceNow's capabilities and limitations. If you're a driven professional looking to make a meaningful impact, apply now

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