Order Management Expert Wanted

7 hours ago

Meerut, Uttar Pradesh, India beBeeOrder Full time ₹ 7,00,000 - ₹ 11,00,000

Order Management Specialist Job Description

We are seeking a skilled professional to manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.

  • Key Responsibilities:
    • Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
    • Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.
    • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
    • Communicate with internal teams to resolve order-related issues.
    • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
    • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
    • Accurately enter orders from customer order forms.

Requirements

  • Experience: 1-2 years of customer service experience, preferably in Order Management.
  • Skills:
    • Excellent communication skills, problem-solving, and analytical skills.
    • Strong attention to detail and ability to multitask.
    • Proficiency in Microsoft Office.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Language: Fluency in English (written and verbal) is required.

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