Channel Lead
1 month ago
**Job Overview:**
We are seeking a highly skilled Channel Team Lead to join our Amazon Transportation Services Private Limited team. This role will be responsible for driving operational excellence and leading a team of associates in managing relationships with retail stores.
About the Role:
- Lead a multi-layer team and manage performance through on-the-job coaching and mentoring.
- Manage relationships with acquired/assigned stores for mutual growth, setting proper expectations, providing clear status communications, and enhancing engagement to improve business and retention.
- Drive stores against goals (Volume, FTR, and other key metrics), handling day-to-day operational escalations, and supporting station operations and/or customer deliveries.
- Work with stores/channel partners to improve operational aspects of their business, providing a great delivery experience, and consistently enhancing efficiency.
About You:
- You have strong leadership capabilities and people management skills, with the ability to work under pressure situations, communicate effectively, and drive results-oriented teams.
- You possess analytical skills to effectively analyze and interpret information, identifying and validating key facts, reviewing alternatives, and determining advantages and associated risks.
- You demonstrate high ownership, following through to ensure delivery of changes/solutions/services that fulfill customers' needs.
- You have a strong bias for great customer service, engaging your team in developing their understanding of Customer Experience and knowledge of what customers actually need/expects.
Requirements:
- Bachelor's degree
- 1+ years of ops experience
What We Offer:
- An estimated salary of ₹12,00,000 - ₹20,00,000 per annum, based on qualifications and experience.
- A dynamic and challenging work environment with opportunities for professional growth and development.
- A comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.
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