
Reservation Sales Professional
6 days ago
Reservations Manager
We are seeking a seasoned and customer-focused professional to manage guest reservations, drive sales conversions and enhance the overall guest experience.
Key Responsibilities:
- Manage room reservations, group bookings and event inquiries via phone, email and OTAs.
- Provide accurate information on availability, pricing, packages and promotions.
- Convert inquiries into confirmed bookings by upselling and promoting hotel services.
- Coordinate with operations teams for guest requirements.
- Maintain updated records of reservations, guest preferences and reports.
- Build and maintain strong relationships with corporates, travel agents and repeat guests.
- Handle cancellations, modifications and special requests efficiently.
- Monitor OTA bookings, guest reviews and ensure timely responses.
Requirements:
- Bachelor's degree in Hotel Management, Hospitality or related field.
- Prior experience in reservations, sales or guest relations in the hospitality industry.
- Strong communication skills (English, Hindi, Bengali preferred).
- Familiarity with hotel PMS and OTA platforms.
- Sales-driven, customer-oriented and detail-focused.
- Ability to multitask and work in a fast-paced environment.
Benefits:
This is an excellent opportunity to join our team and take your career to the next level. You will be working in a dynamic and supportive environment with opportunities for growth and development.
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