
Reservation Coordinator
2 days ago
We are seeking a skilled Reservation Coordinator to assist customers with hotel bookings and manage reservations.
- This role involves sharing property details, availability, and pricing with customers.
- You will handle calls, messages, and inquiries from potential guests or partners, providing excellent customer service.
- Accurate and timely reservation records management is essential for this position.
- Collaboration with internal teams ensures smooth booking confirmations.
- You will provide follow-up and support on customer queries and resolve concerns proactively.
- Daily records of reservations, changes, cancellations, and feedback must be maintained.
- Upselling relevant options based on availability and customer needs is a key aspect of this role.
- Supporting reservation reporting and contributing to enhancing booking efficiency is also important.
Our organization prioritizes learning and growth. We foster an employee-friendly environment where individuals can thrive, develop their skills, and grow professionally.
Key Skills:
- Passion for delivering exceptional customer experiences
- Excellent negotiation and communication skills
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work effectively in a team environment and under pressure
If you're passionate about delivering outstanding customer experiences, have excellent negotiation and communication skills, and can work effectively in a team, then we'd love to hear from you.
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