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Front Desk Executive

2 weeks ago

Dindoli Surat Gujarat, India Global HealthOne Pvt. Ltd. Full time

**Global health One Pvt Ltd**

VIRTUAL FRONT DESK SERVICE PROVIDER FOR HOTELS

**Job Title : VIRTUAL FRONT DESK AGENT For U.S. Based Hotels**

**- Job Duties and Responsibilities**
- Virtual check in/check out.
- Coordinating with the ground staff of the Hotel.
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
- Deal with queries and provide correct information
- Take reservations
- Handle modifications or cancellations of existing reservations
- Handle and resolve guest complaints
- Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving

directions, area information, billing questions, etc.
- Take and deliver messages accurately and completely.

**- Qualifications**
- High school diploma
- knowledge of administrative and clerical procedures
- knowledge of customer service principles and practices
- Be able to work overnight

**Skills**
- Strong Verbal and Written communication skills (English)
- Attentive listener
- Professional personal presentation
- Customer service oriented
- Organized
- Stress tolerance
- Show Initiative
- Problem solver

**Available shifts: (7:00AM -3:00PM, 3:00PM - 11:00PM & 11:00PM - 7:00AM)**

**(6 days working a week, rotational week off)**

**Location : Surat**

**Salary : 16,000-25,000**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹16,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Dindoli, Surat - 394210, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)