Global Air Travel Coordinator

1 day ago

Surat, Gujarat, India beBeeTravel Full time ₹ 9,00,000 - ₹ 12,00,000
International Ticketing Executive Role

About our luxury travel brand:

We have a global presence and a dynamic team dedicated to providing exceptional travel experiences to our clients.

Job Title: International Ticketing Executive

This role plays a key part in delivering accurate, timely, and professional ticketing services to ensure a smooth travel experience for our clients. You will be handling all aspects of international flight bookings, including reservations, ticket issuance, fare construction, reissuance, refunds, and customer support.

Main Responsibilities:
  1. Flight Reservations & Ticket Issuance: Book and issue international air tickets using GDS platforms, ensuring accuracy in fare selection and itinerary construction.
  2. Reissuance, Exchanges & Refunds: Process ticket modifications, cancellations, reissues, and refunds according to airline policies and fare rules.
  3. Fare Construction & Optimization: Construct and verify international fares and routings manually and through GDS to provide cost-effective options for clients.
  4. Customer Support: Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes.
  5. Ensure Compliance: Stay up-to-date with airline regulations, IATA standards, visa and entry requirements, and international travel advisories to provide accurate information.
  6. Patient Name Record (PNR) Management: Manage PNRs efficiently, ensuring they are ticketed, updated, and queued as needed for follow-up actions.
  7. Coordination with Airlines & Vendors: Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR), and ensure smooth communication.
  8. Accuracy & Documentation: Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference.
  9. Reporting & Reconciliation: Coordinate with the accounts team for invoice generation, fare reconciliation, and payment processing.
  10. Group Bookings (if required): Support group fare negotiations and manage group PNRs for international travel.

You will need to have strong knowledge of GDS systems and familiarity with IATA and airline fare rules, refund policies, and international routing. Excellent attention to detail and problem-solving skills are also necessary.

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