Lead Digital Content Delivery Specialist T500-19686

3 weeks ago

Surat, Gujarat, India Delta Air Lines Full time

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Responsibilities:

  • Partner with strategy team to launch personalized campaign content using JSON templates, HTML offers, modular code, and frontend frameworks via Adobe tools
  • Translate technical documentation into user-friendly content and configurations that support dynamic messaging and audience targeting.
  • Manage content deployment across testing and production environments, ensuring accuracy and performance.
  • Responsible for day-to-day operations of personalized content, including message updates, campaign adjustments, audience segmentation, and configuration changes.
  • Constructive experience targeting activities with the right audience and priority of position
  • Document all campaign takedowns and launches as they happen in real time
  • Lead our workflow innovation to create efficiency in campaign launches and operations
  • Write, edit, and QA UX campaign builds (e.g., banners, modals, landing pages, in-app messages).
  • Configure personalized content variations based on audience segments and behavioral triggers
  • Review the campaign calendar and prioritize tasks for upcoming launches. Attend daily stand-ups or syncs to ensure smooth campaign operations delivery.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

  • Possess a Bachelor's degree in computer science, information systems, digital operations or related field
  • 6-10 years' experience in digital content operations, web production, or campaign execution withing e Commerce, or marketing technology environments
  • Ability to work with JSON templates and translate technical documentation into operational configurations.
  • Results-oriented mindset with a focus on accuracy, efficiency, and strategic execution.
  • Strong communication skills, strong attention to detail.
  • Basic knowledge of web development technologies such as HTML, CSS, and JavaScript.
  • Understanding of web and mobile guidelines, accessibility standards, and responsive design principles.
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

  • Strong cross functional collaboration
  • Solid foundation in Adobe tools such as Target, Adobe Journey Optimizer
  • Previous retail, airline, or e-commerce design experience
  • Proficient understanding of web markup, including HTML5 & CSS3, as well as DOM manipulation and client-side scripting
  • Effective understanding and working knowledge of JavaScript, TypeScript, Angular and/or React, Vue.js or other frontend framework experience
  • Good understanding of asynchronous request handling, Single Page Applications, and AJAX

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