Reservations Associate

6 days ago

Surat, Gujarat, India beBeeReservation Full time ₹ 45,00,000 - ₹ 75,00,000
Job Opportunity

This is a unique chance to become a part of our team as a Reservations Associate. As a key member, you will be responsible for providing exceptional guest experiences through proactive communication, ensuring timely and accurate responses to queries, and handling guest complaints professionally.

  • Proactively communicate with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns
  • Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information
  • Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary
Key Qualifications
  • Previous experience in hospitality or customer service is a plus but not required
  • Strong written and verbal communication skills, with the ability to convey clear and professional information
  • Excellent interpersonal skills and the ability to build rapport with guests and team members
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy
  • Comfortable using various technology tools like email, chat systems, and reservation software
  • Ability to work independently and collaborate well with others in a team-oriented environment
About Us

We are a dynamic and growing company that values its employees and provides opportunities for growth and development. Our team is passionate about delivering exceptional guest experiences and strives to make every stay memorable.

  • Dining Experience Associate

    7 days ago

    Surat, Gujarat, India beBeeHospitality Full time ₹ 4,00,000 - ₹ 6,00,000

    Job TitleWe are seeking a dedicated and enthusiastic Dining Experience Associate to join our team.About the RoleThe Dining Experience Associate plays a vital role in delivering exceptional dining experiences to our guests. This involves creating a welcoming atmosphere, providing attentive service, and ensuring timely delivery of food and beverages.This...

  • Gurgaon Hospitality Professional

    2 weeks ago

    Surat, Gujarat, India beBeeReservation Full time ₹ 20,00,000 - ₹ 50,00,000

    About this Job:We are seeking a Reservation and Sales Associate to join our team in Gurgaon.Manage guest inquiries and reservation requests, ensuring a seamless booking experience.Drive room sales and promote luxury camping packages to maximize occupancy and revenue.Handle modifications, cancellations, and special requests according to company...

  • Night Auditor/Manager

    6 days ago

    Surat, Gujarat, India beBeeResponsibility Full time ₹ 50,00,000 - ₹ 70,00,000

    Front Desk ManagerJob Overview:The Front Desk Manager plays a crucial role in ensuring seamless guest experiences during the night hours. They are responsible for overseeing the front desk operations, handling check-ins and check-outs, and providing exceptional customer service.Main Responsibilities:Greet Guests: Welcome guests warmly and efficiently,...

  • Night Auditor

    6 days ago

    Surat, Gujarat, India Seven Eleven Club & Hotels Full time

    Objective of the role:Hotel night auditor/ Manager manages overnight front desk, and accounting tasks, acting as the primary Manager/contact for late-night guests and handling check-ins, check-outs, and guest inquiries. Their core responsibility is balancing and reconciling the financial transactions, such as room charges, payments, and taxes, and preparing...

  • Front Desk Associate

    5 days ago

    Surat, India Global HealthOne Pvt. Ltd. Full time

    VIRTUAL FRONT DESK SERVICE PROVIDER FOR HOTELS **Job Title : VIRTUAL FRONT DESK AGENT For U.S. Based Hotels** **WORK FROM OFFICE** **- Job Duties and Responsibilities** - Virtual check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of...

  • Office Assistant

    7 days ago

    Surat, India Agarwal Job Placement Full time

    Our company is looking for an office assistant to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and errands. Office Assistant...

  • Customer Service Associate

    5 days ago

    Athwa, Surat, Gujarat, India Kiosist pvt ltd Full time

    **Role Description** - Greet, check-in, respond to requests and settle accounts while providing exceptional service - Take initiative to add a personalized experience - Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling - Doing reservations, cancellation and modification of bookings of hotel...

  • Office Supervisor

    2 weeks ago

    Surat, India KURLZ Full time

    Greet and assist visitors, clients, and employees with a friendly and professional demeanor. Perform data entry and maintain accurate records, including employee information, client data, inventory, and financial records. Assist in preparing and formatting documents, reports, memos, and presentations. Manage and organize physical and electronic files,...